Need help?
Questions about my Ghost themes? Feel free to ask. I’ll get back to you as soon as possible.
How support works
What kind of support do you provide?
Support is limited to the theme and its built-in features.
This includes theme-related questions and bug reports. Custom development, third-party integrations, and site management services are not included.
Do you provide Ghost installation support?
No — Ghost installation is outside the scope of support.
Support is limited to the theme itself and does not include Ghost installation, server configuration, hosting setup, or platform maintenance.
Can you customize the theme for me?
No — theme customization services are not provided.
Support is limited to the original functionality of the theme. Custom designs, feature development, and major code modifications are outside the scope of support. However, every request is different, and it’s not always easy to determine the scope in advance, so it’s always worth asking.
Requests outside the scope of support are often best handled by a Ghost Experts ↗ service.
How long does it take to receive a reply?
Most support requests receive a reply within 2–3 business days.
Response times may vary depending on request volume, weekends, holidays, and the complexity of the issue. Please note that all requests are handled from the UTC+1 time zone.
License & updates
Where can I find my license key?
Check the Polar Customer Portal.
Your license key is included with your purchase. You can access it through your purchase access email or directly via the Customer Portal ↗.
Is Polar the primary platform for updates?
Yes — new updates are released on Polar first.
This reflects how the update loop is organized, with Polar as the primary release channel for all active themes.
I purchased through ThemeForest. Can I switch to Polar?
Yes — you can migrate your purchase to Polar for free.
Visit the Migration page to get started.